Refund Policy

Last updated: October 17, 2026

Your satisfaction matters to hessence. This policy explains how to request a return, exchange, or refund for orders placed directly with our online store.

1. Eligibility for Returns and Refunds

You can request a return of eligible items within 60 days after delivery. To qualify for a standard return, the product must be unused, unopened, in its original packaging, and accompanied by an order number or other proof of purchase.

For hygiene and product-safety reasons, opened or unsealed supplements and opened personal-care products are not eligible for a standard change-of-mind return. Gift cards and products expressly marked final sale are also excluded, except where applicable law requires otherwise.

If a product is defective, damaged, or incorrect, contact us even if its packaging has been opened. Your legal consumer rights are not limited by these exclusions.

2. How to Request a Return or Refund

Write to info@myhessence.com with your order number and the reason for the request. We will review your request and provide return authorization and shipping instructions. Please do not send a product back before receiving return instructions.

Return Mailing Address

Hessence — Returns
183 W Market St
Akron, OH 44303
United States

Please contact us before shipping a return. Only send packages to this address after your return has been authorized and you have received instructions from our team.

3. Refunds

After an eligible return is received and inspected, we will email you the decision. Approved refunds are sent to the original payment method. We aim to process approved refunds within 5–10 business days, although your financial institution may need additional time to post the funds.

For standard returns, the refund covers the eligible product amount paid. Original delivery charges are generally non-refundable unless the order was incorrect, damaged, or defective, or applicable law requires otherwise.

4. Exchanges

If your order arrived with a defective or damaged item, or the wrong product, please notify us within 7 days of delivery where possible. Include your order number, a description of the problem, and photographs if available, so we can assess a suitable replacement or other remedy.

5. Late or Missing Refunds

If your refund has not appeared, check your payment statement, then contact your bank or payment provider. If it is still missing 10 business days after our refund confirmation, contact hessence so we can investigate.

6. International Orders

For eligible standard returns from outside the United States, return shipping is the customer's responsibility unless the item is defective, damaged, incorrect, or the law requires a different outcome. Customs duties and import charges may not be recoverable. If delivery fails due to an incorrect address or a package is refused, actual shipping or return costs may be deducted where lawful and disclosed.

7. Disputes and Chargebacks

If you experience an issue with an order or refund, please contact us so we have the opportunity to resolve it promptly. Nothing here limits your right to contact your card provider or exercise any statutory remedy.

8. Policy Updates

We may revise this policy as our operations or legal requirements change. Any updates will be posted on the store. The policy applicable to your purchase remains subject to any mandatory consumer rights.

Contact Us

Email: info@myhessence.com
Phone: 1-307-213-8882