Shipping Policy

Last updated: October 17, 2026

Order Processing

Most orders are prepared in approximately 1–2 business days after payment confirmation, excluding weekends and public holidays. You should receive an order confirmation and a separate notification when the order is dispatched. Processing may take longer during busy periods or if additional checks are required.

Shipping Destinations, Times & Rates

hessence currently offers shipping options for the United States, Canada, the United Kingdom and Australia, subject to availability for your delivery address.

The shipping methods and rates available to you appear at checkout in the applicable checkout currency. Delivery times vary depending on destination, customs, carrier operations and fulfilment location. Actual delivery may take longer than any estimate displayed in the store; estimated transit times are not guaranteed delivery dates.

Tracking Your Order

When a tracking number is available, we will send it to the email address used at checkout. Tracking updates may take around 24 hours to appear after dispatch. You can use Track Your Order from the Support menu where available.

Lost or Delayed Orders

If a parcel has not arrived within seven business days after the estimated delivery date, please email our support team with your order number and tracking information. We will help review the shipment with the carrier. For packages received damaged, contact us with photographs where available.

Address Changes

Please check your delivery address before placing your order. If you need a change or cancellation, contact us immediately. Once an order has entered fulfillment or shipped, we may be unable to change it.

Contact

Email: info@myhessence.com
Phone: 1-307-213-8882